Gliderecord set display value. getDisplayValue(); var array = list.

Gliderecord set display value You need to get the actual value passed in the payload and if needed you can convert it to string using the toString method. In UI page, to print sysparm variables, use <j:set> tag set a jvar variable. Sep 10, 2024 · GlideQuery is a modern, flexible API introduced to simplify and streamline database operations in ServiceNow. Dec 24, 2021 · ‎ 12-24-2021 01:41 AM setValue () is a method in GlideRecord () class. This method allows you to assign or update field values in records before inserting or updating them in the database. Updates each GlideRecord in a stated query with a specified set of changes. Aug 14, 2020 · 08-14-2020 08:38 AM I am importing some records to the cmdb, and running a onafter script to check if the manufacturer and model exists or doesnt exist and then creating those values (in those tables), then updating those values on the cmdb record. Hello everyone! I would like to know how to get the sys_id of the user using gliderecord because i tried to get the value of the sys_id but its not showing the value in "notifs. Also make sure that the room record "S602" exists in the room table. It provides a more intuitive and readable approach to querying data, replacing the traditional GlideRecord scripts with a more elegant and performant solution. addQuery('requested_for', 'u Sep 20, 2018 · In my ServerScript I query to get a record from a table, and then to send that to the ClientScript I get the record values (this is the problem) and then add that obj to the data obj. Can anyone help? Karine the script : var to Apr 6, 2018 · HI, This is the problem, You are trying to set reference field with String or Number value and that will not work here. Aug 28, 2023 · Hello Community, Have any of you ever encountered a situation where you need to send a collection of information organized in a multi-row variable via email? I recently tackled this challenge and wanted to share my approach. The examples are useful for understanding how to work with multi row variable set data. //newRecord(); Creates a GlideRecord, set the default values for the fields and assign a unique id to the record. setValue (String name, Object value) Sets the specified field to the specified value. I got the idea from a post of a Service-now customer admin, Garrett Griffin. setValue (elementName, value) can be used. Obtain the display value of an FX Currency field. Mar 19, 2023 · ServiceNowにおいて、スクリプトからデータベースにアクセスするための仕組みであるGlideRecord、GlideElementについて解説します。GlideRecordとは？まず大前提として、GlideRecordはService GlideRecord - Scoped. Utilize Glide classes in ServiceNow to set (`setValue(name, value)`) and get (`getValue(name)`) field values, handling both client-side and server-side objects. //Retrieve the last 10 incidents created Also if you need to set the value of a reference field on the record, you must set it using the . chooseWindow(10, 20); gr. Client side GlideRecord - query (String name, Function responseFunction, String value) Runs the query to the server against the table based on the addQuery () filter. com/index. GlideAggregate is an extension of GlideRecord. A GlideRecord contains both records and fields. update ()". Contribute to Charan2140/Glide-record-Cheat-Sheet development by creating an account on GitHub. getDisplayBox('task_number'). Simple Query : var Item = new GlideRecord('sc_req_item'); requestItem. watch_list. Scoped GlideElement methods are available for the fields of the current GlideRecord. Always test queries on a sub-production instance prior to deploying them on a production instance. I can’t take credit for it though. As a quick reminder, the script debugger can only be used in a synchronous script Nov 21, 2022 · Push is used to add elements to array, to set the value in the field, you will need to use setValue For eg, lets assume you have an array arr, in order to store it in a field, you will have to do. Note that you can use dot walking with g_form. It includes examples of accessing the variable values, handling the JSON output, and obtaining the display values for choice fields by querying reference records. A GlideRecord is an object that contains records from a single table. Use below code: var gr = new GlideRecord ('u_posts'); gr Dec 9, 2020 · How to query RITM by Variable Value using a GlideRecord - Developer Community - Question - ServiceNow Community thumb_up star_borderSTAR photo_camera PHOTO replyEMBED Feb 27, 2019 · Solved: Scoped GlideRecord - addQuery (String name, Object value) The first parameter is the table field name. category = value. It is doing this for all reference fields. Jul 29, 2022 · How do you create a gliderecord that will populate specified fields on the change request form such as Services, Short Description, Description, and Assignment group. With GlideRecord, you must explicitly check for any ACLs that might restrict read access to the record. length; i++) { gs. Retrieving the object uses more storage and might cause undesirable performance issue when The GlideRecord API is the primary means of interfacing with the database on the server-side code. For information about GlideRecordSecure, which is a class inherited from GlideRecord that performs the same functions as GlideRecord, and also enforces ACLs, see the . Oct 2, 2017 · ‎ 10-02-2017 10:34 AM Hi Patirck, You can define the format in set display value 3. Note that var name must have jvar_ prefix in order to be printed to HTML (see snippet 2. Within these scripts, you can access the choice field and set its value based on your requirements. However, if the element name is itself a variable then you can use now_GR. This indicates that the entire GlideRecord object, rather than just the desired sys_id, is This example shows how to obtain the list of names and display values of related lists associated with the current GlideRecord, store them in an array, and then print their values. May 20, 2023 · The best way to store data from a GlideRecord to use later is by creating an object that holds the values of the GlideRecord. I shall set my sites on the friend and close relative to GlideRecord, GlideAggregate. Here i have to Query sc_req_item with these details need to find the RITM number . print("Display value is: " + array[i]); } i am learner so plse explain , i want to know where we use, how Oct 4, 2022 · Hi, getDisplayValue works on ServiceNow fields (reference, dropdown etc) where the field can one one visible value and one back end value. Jan 3, 2023 · Hello all, im working on a fix script to go through active records in a custom table and get the value of the two date and time fields, substract them and update the value for the Time for hire field. servicenow. Jul 2, 2024 · Server-Side Scripting: You can set choice field values using server-side scripting, such as Business Rules, Script Includes, or Script Actions. Jan 16, 2019 · The easiest way to inspect the details of the fields and values that are available to the GlideRecord object and when they are available is the script debugger. 15 setDisplayValue (value, format) Sets a date and time value using the current user's time zone and the specified date and time format. g. Dec 15, 2023 · Master client script efficiency in ServiceNow with our expert guide on using g_form. setValue Jul 29, 2022 · Solved: Hi, In my ui page, I have my HTML script as: var productType = new GlideRecord ("cmdb_ci_business_app"); Jul 29, 2022 · Solved: Hi, In my ui page, I have my HTML script as: var productType = new GlideRecord ("cmdb_ci_business_app"); ServiceNow reference fields (e. Oct 19, 2020 · When using setValue () on a reference field, be sure to include the reference field displayValue as the third parameter. u_user". setDisplayValue('application development'); grGrpRole. insert(); Oct 24, 2025 · GlideRecord provides access to fields via "Dot-walking", so when you query an incident you can access any field like this: gr. setDisplayValue () method before manipulating the reference field's values. Perfect for integrations! A GlideRecord contains both records and fields. The GlideRecord class allows you to build queries to find and update data. Typically, when we discuss sending variable information, we often menti The GlideRecord API is the primary means of interfacing with the database on the server-side code. sys_id directly into an array. Dec 16, 2023 · This is where setDisplayValue() comes into play in GlideRecord queries. getDisplayBox (String fieldName) Sample var task_number = g_form. insert(); } The GlideRecord class is the way to interact with the ServiceNow database from a script. However, if in a script the element name is a variable, then gr. Works with orderBy //Limit the query to 10 incidents var gr = new GlideRecord ('incident'); gr. Official document is available in ServiceNow's GlideRecord api reference. The generalized strategy is: Create a GlideRecord object for the table of interest. . Normally the script does a now_GR. This article explores Dec 16, 2023 · Discover the efficient use of setLimit() in ServiceNow GlideRecord queries with our expert guide. Jun 13, 2016 · I recommend doing this with an Ajax call. It for sure has a value. getDisplayValue() without an argument returns the record display value rather than the display value of an individual field. role. Build the query condition (s). Learn to optimize data retrieval, balance system performance, and avoid common pitfalls for server-side scripting. Create a GlideRecord object for the Jun 10, 2021 · ServiceNow Script: GlideRecord to JSON Get a plain JSON object from a ServiceNow record without hard-coding. These operations can be done with regular GlideRecord use, but with GlideAggregate, they are optimized Note: In the core UI, calling this method as g_form. Can you help me with locating the issue? var gr = new GlideRecord("custom table"); gr . Client-Side Scripting: Hi @khairilar To get display value of a reference field in the core UI, you can try the API below. I know the u_iccb_fisma_id is actually the sys_id. The problem is that the end_date_time field isn't in the usual date format (20251231T235900), and I can't compare it to the current date in my gliderecord. Understanding May 8, 2017 · Line 18 would set the display value of the u_room reference field on the CI record to "S602", and line 20 would save any changes to the reference records. value; And don't use GlideRecord directly in your Client Sript. Learn to fetch GlideRecord objects seamlessly, avoid common pitfalls, and enhance user experience with asynchronous callbacks. What should you do it save sys_id in scratchpad and use that to save it to u_position field. Check what the value is being saved as in the database by using View XML from the form. A reference field shows the correct display name, but the actual record is not the intended/expected record when examined or clicked through. Let’s modify the above Script Include to do this: The GlideRecord class is the way to interact with the ServiceNow database from a script. u_user" value to the sys_id of the Jul 28, 2022 · HI All,, Appreciate your help. GlideRecord Cheat Sheet ‍ Below is a list of commonly used GlideRecord code that you can come back to daily while writing scripts in ServiceNow. Equivalent to calling getDisplayValue. What I want to happen is, an Agent enters an Incident number in the "Associated May 8, 2017 · Line 18 would set the display value of the u_room reference field on the CI record to "S602", and line 20 would save any changes to the reference records. This is used widely in business rule scripts but incorrect usage of this can cause some major issues. Below, Im creating new records in custom table 2 and I need to set the "notifs. GlideRecord interactions start with a database query. 1, 2. Mar 10, 2023 · Hi all, I am trying to run a query on the Agent Client Collectors table and then get the display value of the location field. This extra round trip to the server can impact performance. ChooseWindow will return all records between the first parameter (inclusive) and the second parameter (exclusive), so this example will return the 10 incidents between record 10-19 both inclusive. Color Dimensions I already managed to get the Quantity value in above example. Nov 13, 2018 · Tutorial on the GlideRecord get() method to return a single record Jul 2, 2020 · I am new to ServiceNow. Execute the query. Release London Cause This happens as a result of the following Dec 9, 2022 · It allows you to easily access the value of the field on the referenced record, without having to perform a separate GlideRecord query. This method allows you to set the display value for a specified field, ensuring that the data presented is consistent and meaningful. cmdb_ci. A GlideRecord is a class that is used to perform operations on a table, such as querying, inserting, updating and deleting records. Oct 15, 2024 · Hello, I want to get the sys_created_on and sys_updated_on date of a catalog task in the fix script. addQuery (String name, Object value) Adds a query to return records where the specified field name is equal to a specified value (or is in a list of values). Lastly remember to use these methods carefully, as it will update multiple tables at once, if that is what you tell it to do. GlideRecord The GlideRecord class is the way to interact with the ServiceNow database from a script. If you are not trying to change any values in the room record, just use "computers. group. initialize(); grGrpRole. GlideRecord - Scoped. requested_for; // You looked like you were doing "Get Display Value" which will return the display // Other variables you want to copy over newRecord. getReference() to access fields on multiple levels of referenced records. initialize(); newRecord. Essential reading for ServiceNow developers aiming for peak performance. Using a GlideRecord query or getReference () will work, but you'll have to make multiple calls. GlideAjax (and the corresponding server side script include) can be more surgical. Obtain the reference currency value of an FX Currency field. -Anurag GlideRecord - Scoped. While there are multiple ways to achieve this, choosing the best practice ensures your scripts run efficiently and avoid common pitfalls. getReference(). Mar 18, 2021 · Today there are four supported field flags: DISPLAY: Gets the display value of a field. While I was able to find few script to get the description, there was no perfect answer to get the display value of a reference field or to get the label of a dropdown. Apply script logic to the records returned in the GlideRecord object. I am suspecting the sys_created_on stores the UTC time, so I tried using GlideDateTime to set the sys_created_on to my t The Scoped GlideElement API provides a number of convenient script methods for dealing with fields and their values. It cannot get the display value of any payload. This method cannot be used on journal fields. We would like to show you a description here but the site won’t allow us. ServiceNow will resolve the display value to the actual value (e. I'm working on the simplest GlideRecord query for a fix script and I'm not able to get the value of a field using . Feb 2, 2023 · there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null Check out this boatload of useful ServiceNow code snippets, to help you quickly and easily do a great many things on the ServiceNow "NOW" platform! Learn about the GlideRecord setLimit() method in ServiceNow, which restricts the number of records returned in a query. It provides the capability to do aggregation (COUNT, SUM, MIN, MAX, AVG). I can get other fields from the record. field_name. Nov 2, 2024 · Sets the value of the field with the specified name to the specified value. I have tried with the below script however the result is blank: var svs = new GlideRecord("sn_agent_cmdb_ci_agent"); svs. Jun 18, 2025 · Hi, I need to use a script to retrieve schedules entries with an end date later than today. Aug 7, 2020 · GlideRecord setDisplayValue () August 07, 2020 example: var grGrpRole=new GlideRecord('sys_group_has_role'); grGrpRole. next () method. See the GlideRecord API reference for a complete list of methods. newRecord. For instance, you can use GlideRecord to query and update values in a choice field. An incorrectly constructed encoded query, such as including an invalid field name, produces an invalid query. Like Inert,update,delete, display, glideAggregate and many more. If that returns false, the column value is set to NULL. I think this is worth sharing with a larger group of users. php?title=GlideRecord#setAbortAction The GlideRecord API is the primary means of interfacing with the database on the server-side code. addQuery('agent_extended_info. query(); SetWorkflow Copy //Standard date comparison of a start date that must be set before an end date //Copy/pasted from http://wiki. And That u_post table should have display value true for Number field. May 9, 2017 · There can only be one display value per table. So, thanks to Garrett for the inspiration. If you set the value without the displayValue, the ServiceNow instance does a synchronous call to retrieve the display value for the record you specified. Like: Apr 9, 2024 · The usage of g_form. split(","); for (var i=0; i < array. GlideRecord. If you change a field to be the display value for that table, any other field on that table with display value = true will be set to display value = false. Jan 5, 2023 · GlideRecord queries are how ServiceNow admins write code to query tables in their ServiceNow instance. Equivalent to calling getCurrencyCode. Mar 19, 2017 · Plse friends don't give your replay with below mentioned code var list = current. Jul 24, 2019 · What is GlideAggregate Earlier this year, the blog visited the topic of GlideRecord. While the method of the GlideRecord object (gr. While using it on reference or list fields, it is a best practice to pass the display value as the 3rd parameter Feb 12, 2017 · The value might be getting saved as "2016-09-05 20:00:00" in UTC, but then displaying it as "2016-09-05 14:00:00" in your timezone, or the system's timezone. May 6, 2016 · Get field value of GlideRecord (best practice method) Go to solution xiaix Tera Guru A common initial approach involves iterating through the GlideRecord in the Script Include and pushing the userGR. CURENCY_CODE: Gets the currency code of a currency field (e. sys_cl Jul 7, 2025 · setDisplayValue () (used in GlideRecord scripting) = Sets the display value for a field, typically used when inserting or updating reference/choice fields. Getting accurate field values from GlideRecord objects is crucial when scripting in ServiceNow. “USD”). getRefRecord () returns a GlideRecord object for a given reference element. GlideRecord is a ServiceNow API that allows you to interact directly with database tables—querying, inserting, updating, and deleting records with ease. You can call a function from an AJAX Script Include, or use the getReference API. This method throws a runtime exception if the date and time format used in the value parameter does not match the format This example shows how to obtain the list of names and display values of related lists associated with the current GlideRecord, store them in an array, and then print their values. From there you can take the value of the sc_item_option field and query the sc_item_option table to find the record that hold the specific value for that variable on your RITM. CURRENCY_DISPLAY: Gets the currency display value. This article covers the safest method to retrieve field values from GlideRecord and explains why it's preferred by seasoned ServiceNow developers. Obtain the session currency value of an FX Currency field. var gr Mar 11, 2022 · In order to find the values for a specific RITM, you have to query the sc_item_option_mtom table for the records where the request_item is your RITM. I am suspecting the sys_created_on stores the UTC time, so I tried using GlideDateTime to set the sys_created_on to my t Oct 15, 2024 · Hello, I want to get the sys_created_on and sys_updated_on date of a catalog task in the fix script. Jun 20, 2025 · GlideRecord is a class of object that represents a table & offers a scriptable API to access records on that table We would like to show you a description here but the site won’t allow us. Checking for NULL values If an element cannot be read because an ACL restricts access, a NULL value is created in memory for that record. Hint: return a JSON object with sys_id and display value and use three arguments for your g_form. addEncodedQuery (String query) Adds an encoded query to other queries that may have been set. getValue ('short_description') Jun 3, 2024 · The chooseWindow (first,last) method lets you set the first and last row number that you want to retrieve, which is useful for chunking-type operations. This is the real value, and it only takes a line or 2 of code. In this article, we’ll explain why this happens and explore how to reliably retrieve a reference field’s display value in client scripts. Attributes: edge_encryption_enabled-true,encode_utf8-false The glideRecord just shows null. Reference fields in ServiceNow link one record to another, such as an incident’s caller referencing a user Jan 21, 2024 · I want to get catalog item variables from ritm using GlideRecord or rest api Jan 19, 2011 · Distinct GlideRecord Query Here’s a cool tip that I’ve actually wanted to know how to do for a long time. getDisplayValue ()) gives you the value that is displayed for the field's value. Nov 19, 2023 · `gr. May 7, 2025 · Understanding GlideRecord and Reference Fields Before diving into the methods, it’s important to understand what GlideRecord is. getDisplayValue ()) gets the display value for the record based on the field that's marked as the Display Value in the field dictionary, the getDisplayValue () method of the GlideElement class (gr. setValue (elementName, value). However, developers often find that instead of receiving an array of sys_id values in their Client Script, they encounter the enigmatic " [object Object]". I copied this from the XML: <u_location0 display_value="myValue">67dcfec913829e40f87cb027d144b0ca</u_location0> What's the deal? We would like to show you a description here but the site won’t allow us. Apr 5, 2023 · In this post you will get example code with detailed explanation on GlideRecord. The GlideRecord class is the way to interact with the ServiceNow database from a script. I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. addNotNullQuery (String fieldName) A filter that specifies records where the value of the field passed in the parameter is not null. In this post you will get example code with detailed explanation on GlideRecord. How I can assign it to Reference Field. Jan 13, 2023 · The setValue () method in a GlideRecord query is a method that allows you to update the value of a field in a GlideRecord object. Sep 13, 2022 · Hi all, I'm capturing string field value using GlideRecord () and want to assign it to Reference Field. Oct 28, 2016 · Solved: Hi, Is it possible to Gliderecord a catalog item variable value using setValue? For example: var variableName = 'test'; var gr = new Mar 13, 2022 · If you are trying to fetch display value or value of a field on the GlideRecord then you have to pass field as parameter to getDisplayValue () or getValue () method. May 5, 2019 · Normally a script would do a direct assignment, for example, gr. Scoped GlideRecord - get (Object name, Feb 26, 2024 · Because question_answer table only stores the value, incase of reference variable, it will be a sys_id and in case of a dropdown/choice field, it will be the value. 2) Oct 25, 2022 · I have to update the variable value on ritm and task form using the background script. addEncode Obtain the FX Currency field display string, as entered by the user. May 1, 2024 · When we are retrieves the records from GlideRecord or GlideElement, in most cases, don’t use dot-walking to get values from a record because dot-walking retrieves the entire object instead of the field value. Or do I have to do a GlideRecord on the cmdb_ci_service table first to get the sys_id first and Feb 28, 2022 · Now we want to use a Multi Row Variable set which contain 2 fields. You need more than just the user's information in this case. Jan 22, 2018 · Is there anyway I can do an addQuery on the display value of a reference field? u_iccb_fisma_id is a reference field to the cmdb_ci_service table. When setting a value, ensure the data type of the field matches the data type of the value you enter. setValue ()` is a GlideRecord method used to set values for fields in a GlideRecord object. The examples are in no specific order - so just ctrl+f or cmd+f and search to find what you need! ‍ Query Basic GlideRecord query Mar 13, 2022 · If you are trying to fetch display value or value of a field on the GlideRecord then you have to pass field as parameter to getDisplayValue () or getValue () method. ! My Requirement : i have the catalog item sysid, Requested for, and variable value. getDisplayBox (), GlideAjax, and other best practices. Equivalent to calling getCurrencyDisplayValue. in forms or catalog items) often provide dropdown selections for users. We’ll cover the pitfalls of methods like getDisplayValue () on the client, and then provide verified solutions using g_form. When changing field values, use setValue () instead of directly setting the field (field = something). setValue() is one of the most commonly used client-side APIs in Service Now. May 20, 2021 · You can perform updates on one or many records simply by querying the records, setting the appropriate values on those records, and calling ‘update ()’ for each record. Whether you are a novice developer just getting started with ServiceNow or an experienced professional looking to Jun 20, 2023 · Solved: Hello. The Scoped GlideElement API provides a number of convenient script methods for dealing with fields and their values. The GlideRecord API is the primary means of interfacing with the database on the server-side code. , sys_id) behind the scenes. We will start by creating a business rule which will be used to hold our script, and be invoked in order to inspect the values in the script debugger. What I want to ask is can I do a gliderecord query where the getdisplayvalue is part of the addquery? The GlideRecord API is the primary means of interfacing with the database on the server-side code. setDisplayValue('agent_workspace_user'); grGrpRole. Essential for ServiceNow developers focused on high-performance data management. canCreate () Feb 2, 2024 · it uses o non-standard format But all hope is not lost, there are more ways to set the value of a date/time field which does not expect UTC and system format: by calling GlideRecord 's setDisplayValue method and providing as parameter a date/time string that contains the date/time value in the current user's time zone and the current user's format. GlideElement - Scoped. But how do I get the values for each field in the Multi Row Variable set? I want to see the box specifications as part of the description field. If you are familiar with SQL, this method is similar to the "where" clause. But it is not null. The real value of a reference field is a sys_id. Aug 22, 2022 · Use getDisplayValue() to retrieve the display value of any reference field on any form. Jun 14, 2023 · So, I created a field called "Associated Incident" which is a plain-text field on a Case table, and I also have a field called "Incident Short Description" which is of type Reference and refers to the Incident table. requested_for = lookup. GlideRecord - Global. canCreate () Jul 5, 2020 · To pass variable from client script to modal, use setPreference method of GlideModal. Normally a script would do a direct assignment, for example, now_GR. But the dates I got is different than what is display in the catalog task. Could you please help me with that? Variable backend name 'var_isInternational' and I need to set 'Yes or No' value using background script. In some cases, duplicate display values can appear, leading to confusion and inefficiency. Use the API to instantiate a GlideRecord object and add query parameters, filters, limits, and ordering. getDisplayValue(); var array = list. The document describes how to access and retrieve data from a multi row variable set in ServiceNow. By the end, you’ll know how to retrieve reference field values in Jan 22, 2025 · How to get Display Value of the variable in a Multi Row Variable set (MRVS) in a email script. Set the display value of an FX Currency field. For example, if a table contains multiple records with the same name (but different sys_ids), a user searching the reference field might see the same name listed multiple times. setValue () on a reference field without displayValue causes ServiceNow instance to do a synchronous call to retrieve the display value for the specified record, this extra step can lead to performance issues. Jun 10, 2024 · g_form. short_description instead of gr. hence it will show number automatically there. ectv lydp folcnw ntu synr gcwkn tzceeb hmex wjdqb naunsvm fnxnt ncl numj qaocs qtvrpa